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Who can receive counselling?

  • Anyone aged 16 and over (aged 11 and above in BHSCT, NHSCT & SEHSCT Health Trust areas)
  • Male or female
  • Anyone who has experienced sexual violence or abuse at any time in their life.

When you contact your local office we will take some personal details from you and arrange for you to have an assessment interview with one of our counsellors.  Sometimes there is a waiting list for this, depending on the area you live in and how flexible you can be in when and where you can attend an interview.

What is counselling?

Therapy offers you a safe, confidential place to talk about your life and anything that may be confusing, painful or uncomfortable. It allows you to talk with someone who is trained to listen attentively and to help you improve how you feel about yourself.

Therapy is a very personal process. Sometimes it is necessary to talk about painful feelings or difficult decisions, so you may go through a period of feeling worse than when you started. However, therapy should enable you to feel better in the long-run.

Nexus NI adheres to the BACP Ethical Framework for the Counselling Professions and Professional Conduct Procedure’.   We are a BACP Accredited Service (BACP Ref. No. 101852)

Counselling can use different techniques and have had different specialisms in their training, but all counsellors will adapt their styles to meet your own personal needs.

What happens in Nexus counselling?

Assessment interview:  You will meet with a counsellor who will talk to you about counselling and discuss your needs and problems.  The counsellor will ask you questions about your life, your experiences, your problems and concerns and they will help you to decide if counselling is right for you at this time in your life.  Our counsellors are experienced, professionally trained and follow the guidelines of the BACP.

Ongoing counselling: You will meet the same counsellor every week for 50 minutes. The counselling will be reviewed after every six sessions so that you can discuss how you are progressing.

Where can I receive counselling?

We offer counselling at our three regional offices and at various outreach centres through out Northern Ireland.  Our waiting lists vary depending on the office or outreach centre.

Contact your local office by phone, use the secure counselling request form or email to receive more information.

Do I have to pay?

We offer free counselling to all our clients but ask that you give a donation if you are able.  We use any donations towards covering the costs not covering by our funding and to develop new services.

If you wish to make a donation you can do it online at the link below.


Your counselling session is confidential and Nexus will keep that information safe and will only release any information that will identify you in the following circumstances:

  • If my counsellor thinks that I am putting my life at risk, or thinking of acting on suicidal thoughts, they may discuss this with my Doctor or another relevant person in order to help me. My counsellor will try and discuss this with me beforehand if possible.
  • If we are concerned about the safety of a child we will follow our child protection procedures.
  • If you are a young person or vulnerable adult and the way you are being cared for is placing you at risk of harm.
  • If I disclose any information about a serious crime my counsellor will have to inform the police.  A serious crime is a crime which attracts a prison sentence of at least 5 years.
  • If we receive a court order your notes will be released to a judge and these will only be disclosed by the judge to the defence if they are relevant to the trial.  The police can apply for a warrant for your notes in a criminal investigation.

Information will also be used that cannot identify you for supervision, statistics for research purposes, CORE analysis and for reports to our funders, for education purposes and funding applications.

Data Protection

Nexus are registered with Information commissioner’s Office (Registration No. Z3266690) and all information you give us will be held securely and used in accordance with the Data Protection Act.  We are legally obliged to do this.  We also follow the confidentiality guidelines from the DHSSPS and BACP.

If you want a copy of your notes we are legally obliged to do this and we can charge for the costs of coping your notes (max £10). We recommend that you book an appointment with your counsellor to discuss the contents of your notes.

Why we keep notes and information

Your counsellor will keep notes on your counselling session to help them provide you will a professional service.  We also have to keep information for admin/funding purposes.

If you have queries or concerns about how we manage your data you can write to our CEO at the Belfast office address or email

Does counselling work?

The effectiveness of counselling has been well researched and evaluated over the years. Nexus prides itself on the results of evaluations that have been conducted both internally and externally. Recent research carried out by Queens University Belfast would confirm that over 90% of Nexus clients saw a considerable improvement in their status at the end of the counselling process.

Counselling Service for young people

Under the Together For You project, funded by the Big Lottery Fund, Nexus NI offer specialist trauma counselling for survivors of sexual violence, abuse and rape.  This counselling is available for young people aged 16 to 26 years old.  We have an experienced team of counsellors who offer one to one counselling in 27 locations throughout Northern Ireland. For more information contact us on 028 9032 6803 or visit

This is a copy of our strategy re accessing our counselling service  Accessiblity Limitations Strategy