Pauline Irving is currently a practising counsellor, specialising in working with trauma and abuse. Prior to retiring in 2016, she was a Senior Lecturer in Counselling at the University of Ulster, with nearly forty year’s experience of teaching and course development. Her main research and teaching interests are in therapeutic communication with a particular interest in crisis management at personal and organisational levels. Recently Pauline was part of a pan-European project aimed at developing effective crisis communication strategies in the aftermath of terrorist attack. This involved working with research partners in Israel, Spain, Greece, Germany and Bulgaria. The resultant strategy was disseminated in the form of a crisis communication manual which is now in use by public authorities throughout Europe. Pauline has worked with individuals who have suffered trauma as a result of the Northern Ireland ‘Troubles’ and has published in this area, particularly in relation to the effects of the Omagh bombing. She has a wide range of research publications and has been invited speaker at both national and international conferences.