Operational Leadership Team
Meet the Nexus Operational Leadership Team
Operational Leadership Team
Meet the Nexus Operational Leadership Team
Meet the Operational Leadership Team
Our Operational Leadership Team consists of our Senior Managers, Service Managers, and Operational Leaders. The function of our OLT is to share information and offer clear direction on the development and delivery of our services. They work collaboratively to improve our existing processes and systems, reinforce our Vision, Mission, and Values, and equip the whole organisation to strive for excellence in our performance and service delivery.
Charlie Bradford-Gibbs
Assistant Communications & Engagement Lead
Janine Cranston
Early Intervention & Prevention Services Co-Ordinator
Laura Mackle
Counselling Co-Ordinator
Jacqui Clancy
RESET Project Officer (North & West)
Julie Higginson
RESET Project Officer (South & East)
Emma Mitchell
Domestic & Sexual Abuse Helpline Co-Ordinator
Charlie Bradford-Gibbs
Assistant Communications & Engagement Lead
Charlie has worked as a marketing and communications professional for the past six years in a range of roles, including in the legal, hospitality, arts and voluntary sectors. As Assistant Communications & Engagement Lead, Charlie supports the Communications and Engagement Lead in the delivery of Nexus’ communications strategy, operational plans and engagement campaigns, specialising in digital communications. Prior to joining Nexus, she worked at Women’s Aid, where she developed a passion for using her skills to create engaging communications for good.
Charlie is currently studying part-time for a Master’s in Digital Marketing Communication and Leadership alongside her role at Nexus. Originally from the sunny south coast of Devon, England, she’s happiest when she’s by the sea.
Janine Cranston
Early Intervention & Prevention Services Co-Ordinator
Janine joined the Early Intervention Prevention Service (EIPS) team at Nexus in 2021 as the Project Lead/Trainer for the Child Sexual Exploitation Project. In her role as EIPS Co-ordinator, which she took up in mid-2024. Janine works closely with the EIPS Manager to ensure the effective delivery of Nexus’ training programs.
Prior to joining Nexus, Janine was a solicitor, initially within Commercial Law Firms in England and Wales before returning home and working as a Public Prosecutor within the Public Prosecution Service of Northern Ireland for over 9 years.
Janine completed a Psychology Degree in 2017, as well as a Post-Graduate Certificate in Counselling Studies and Therapeutic Communication in 2020. Outside of work, Janine loves sports, travelling and ongoing learning.
Laura Mackle
Counselling Co-Ordinator
Laura began her career in the online gambling industry in Gibraltar, where she worked from 2006. Laura progressed from an operational support role to a project manager specialising in payments, fraud, and compliance. After having her children, Laura moved home to Ireland and decided to retrain completely and graduated with a Level 4 qualification in Counselling from the University of Ulster in 2023.
Laura is continuing her college studies in Counselling alongside her role as a counselling coordinator and has been volunteering with Nexus for over a year. She is truly passionate about our mission and the support we provide. Outside of work, Laura enjoys metal music, reading and gaming.
Jacqui Clancy
RESET Project Officer (North & West)
Jacqui is the RESET Project Officer (North & West) for Nexus and is based at our Derry/L’Derry hub.
Jacqui has 30 years’ experience in supporting families through various difficult obstacles they face, such as special educational needs via medical, behavioural or learning issues, cancer diagnosis, social work residential care input, bereavement, family support needs, disabilities, and supported employment.
Jacqui’s role at Nexus is is to deliver our aftercare programme, RESET. Jacqui is excited to be with Nexus and to help deliver a vital service in clients’ local areas, which will help them continue their journey of recovery.
Jacqui’s hobbies include training; she is currently continuing her studies to develop her skills as a ‘death doula’ also known as a death midwife. She also enjoys reading Jodi Picoult and the TV is her downfall – she loves a good series.
Julie Higginson
RESET Project Officer (South & East)
Julie has held various voluntary roles which include three years as a volunteer Childline counsellor and a year with Victim Support.
Julie began her journey with Nexus as a volunteer on the 24-Hour Domestic and Sexual Abuse Helpline and began an employed role on the Helpline in 2020. She then moved to a role as a Project Officer within our Early Intervention and Prevention Services team. This role included providing workshops for children and young people on a variety of subjects.
Julie’s current role is Project Officer (South & East) within RESET, our aftercare programme which is designed for clients post counselling who would like to continue their personal recovery journey.
Julie enjoys reading and is happiest when on a beach with her dog.
Emma Mitchell
Domestic & Sexual Abuse Helpline Co-ordinator
Emma has a longstanding background in working with victim/survivors impacted by trauma, and has valued being able to develop her knowledge, skills, valuse and expertise in areas she is so passionate about. She qualified as a social worker in 2007, have been inspired to do so through her volunteer work in South Africa between 2001 and 2004 working primarily with children and women affected by abuse and abandonment, which she has returned to intermittently.
Following a varied career in Social Work within Norfolk County Council (child protection, hospital and EDT) she moved back to NI in 2012 and transitioned into working in the charity sector initially with the NSPCC. She joined the Domestic and Sexual Abuse Helpline team in 2019 and took up the post of DSA Helpline Co-Ordinator in January 2024.
Outside of work Emma’s main passions are her family and friends, musical theatre, and travel.