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Responsible To: Helpline Coordinator
Location: Dependent on working hours - Hybrid role with various shifts within each operating window
Hours: 2 x 08.00 – 20.00 (working cycle: 4 days on, 4 days off) OR 2 x 20.00 – 08.00 (working cycle: 4 evenings on, 4 evenings off)
Salary: £27,597 - £30,116
Job Details:
The Helpline Shift Lead provides operational leadership during allocated shifts, ensuring the safe, effective, and high-quality delivery of the helpline service. Acting as the on-shift lead, they supervise and support helpline operators, make real-time operational and safeguarding decisions, manage staffing and system issues, and maintain service continuity.
Closing date: 12th May, 12 noon.
To apply, please send your CV and completed monitoring form to recruitment@nexusni.org
