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Responsible To: Helpline Coordinator
Location: Dependent on working hours - Hybrid role with various shifts within each operating window
Hours: 08:00 - 20:00 (working cycle: 4 days on, 4 days off) or 20:00 - 08:00 (working cycle: 4 evenings on, 4 evenings off)
Salary: £27,597 - £30,116
Job Details:
The Helpline Shift Lead provides operational leadership during allocated shifts, ensuring the safe, effective, and high-quality delivery of the helpline service. Acting as the on-shift lead, they supervise and support helpline operators, make real-time operational and safeguarding decisions, manage staffing and system issues, and maintain service continuity.
Closing date: Friday 20th March, 12 noon.
To apply, please send your CV and completed monitoring form to recruitment@nexusni.org
