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Responsible To: DSA Shift Leader
Location: Hybrid role with various shifts within each operating window
Hours: See job description for details
Salary: £14.10 per hour
Job Details:
The Helpline Operator plays a critical frontline role in providing safe, trauma‑informed, and survivor‑centred support to individuals affected by domestic abuse and sexual abuse.
The postholder will respond to helpline contacts across multiple channels (telephone, email, webchat, and other digital platforms where applicable), delivering support, risk assessment, safety planning, information provision, and referral into appropriate statutory and voluntary services.
The role requires a high level of professional judgement, emotional intelligence, and adherence to safeguarding, governance, and legislative frameworks.
The Helpline Operator must operate within a robust ethical, legal, and organisational framework, ensuring confidentiality, data protection, and safeguarding responsibilities are always upheld.
Closing date: Friday 20th March, 12 noon.
To apply, please send your CV and completed monitoring form to recruitment@nexusni.org
