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Responsible To: Helpline Co- Ordinator
Location: remote working from home
Hours: varied
Salary: £14.00* per hour
Job Details:
At Nexus we host the Domestic & Sexual Abuse (DSA) Helpline on behalf of the
Departments of Communities, Health & Justice.
Our Helpline Operators play a crucial role within the Organisation as they deliver
the 24 hour Confidential Domestic & Sexual Abuse Helpline ensuring the efficient
and effective operation of the service. We deliver and facilitate the best
possible service to our clients through the consistent and professional
implementation of Nexus policies and procedures.
The primary responsibility of this role is to receive and handle calls during across
the operating hours, offering empathetic assistance, guidance, and signposting to
appropriate support agencies.
The successful candidate will be committed to maintaining confidentiality,
handling calls sensitively, and adhering to data protection and safeguarding
requirements at all times.
You will report to our Shift Co- Ordinator who will support you in every aspect of
the role.
This position offers an opportunity to make a meaningful difference in the lives of
individuals impacted by domestic & sexual abuse, providing essential support and
resources. If you are passionate about helping others and possess the necessary
skills and experience, we encourage you to apply for this rewarding role
