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Responsible To: EIPS Coordinator
Location: Based in Belfast with requirement to travel across Northern Ireland
Hours: Full-time: 37 hours
Salary: £26,737 - £29,177
Job Details:
The User Forum Facilitator will be responsible for the development, coordination,
facilitation and ongoing support of a Client User Forum for individuals who have
accessed counselling services and are engaged in an aftercare programme, with lived
experience of sexual abuse and/or abusive relationships.
The User Forum is a core mechanism for ensuring that the individual’s voice, choice
and influence are embedded across service delivery, evaluation and organisational
development.
The postholder will ensure the forum operates as a safe, voluntary, non-therapeutic
and empowering space, enabling participants to share insights, identify priorities,
build peer connection and contribute to meaningful change.
The role requires a high level of emotional awareness and sensitivity, with the ability
to recognise and respond appropriately to emotional cues. The successful individual
will be able to engage with empathy and compassion, communicate in an
appropriate and responsive manner, and provide support while maintaining clear
professional boundaries, underpinned by strong trauma-aware interpersonal skills.
The Facilitator will work closely with counselling and aftercare teams to ensure
participation is ethically sound, trauma-informed and does not replace or duplicate
therapeutic support. The postholder will also play a key role in translating livedexperience insights into constructive learning for the organisation while safeguarding
anonymity, consent and wellbeing
