Nexus NI re-awarded tender to host the Domestic and Sexual Abuse Helpline
Nexus NI have been re-awarded the tender to host the Domestic and Sexual Abuse (DSA) Helpline. The DSA helpline is a free, confidential service, providing 24/7, 265-day support for anyone impacted by domestic and/or sexual abuse.
The contract has been awarded by the Department of Justice, Department of Health and Department for Communities for an initial period of 3 years, followed by 2 optional extension periods of 2 years each.
Joanne Barnes, CEO of Nexus NI said, “We are delighted that we have been awarded the tender to manage the DSA Helpline. We have been managing this essential service for the last 7 years. We want to ensure everyone that the DSA Helpline service will not be disrupted in any way as we take on the new contract. We remain committed to providing immediate, confidential, and trauma-informed assistance to all those in need.”
Justice Minister Naomi Long said: “I understand the trauma that victims of sexual and domestic abuse experience. Sexual violence is one of the most invasive and harrowing crimes anyone can experience, and the impact is incredibly traumatic for victims.
“Tailored support is essential in helping survivors navigate that trauma and rebuild their lives and so I want to pay tribute to Nexus NI for their proven track-record in delivering this essential service and wish them continued success in the future.
“The Domestic and Sexual Abuse Strategy, which we launched in September 2024, is an important piece of work, but we can never be complacent if we want to deliver the vision that Northern Ireland should be a place where domestic and sexual abuse is not tolerated and everyone can be safe and free from fear.”
Health Minister Mike Nesbitt said: “Most of us are aware of the long-lasting and detrimental impact domestic and sexual abuse can have on victims – women, men and children; and the considerable effect it can have on family and friends. The award of this contract to Nexus marks an important step in strengthening vital support for individuals affected by domestic and sexual abuse.
“Ensuring that a compassionate, professional, and accessible 24‑hour freephone service is available is an essential lifeline to people who may be scared, feeling vulnerable and unsure of what to do or where to seek help. This contract will help deliver the reliable support people deserve.”
Communities Minister Gordon Lyons said: “This funding partnership is an example of meaningful joint working across Government to support people across Northern Ireland.
“Domestic and sexual abuse can have a damaging and lasting impact and that is why I am pleased to be able to offer my continued support and ensure that this vital service remains available to all who need it.”
Nexus NI is the leading organisation in Northern Ireland supporting individuals impacted by sexual abuse and abusive relationships. The support and services that Nexus provide primarily focus on enabling positive change for those impacted by sexual abuse and abusive relationships.
The Domestic and Sexual Abuse helpline is available 24/7 on 0808 802 1414, via email at: help@dsahelpline.org or via webchat at: dsahelpline.org where you can ‘Live Chat’ with an advisor. If you are in immediate danger, please call the Police Service of Northern Ireland on 999.
