Referral Management Agent

Responsible To: Administration Coordinator

Location: Belfast

Hours: Bank


*NJC Scale Point 1-3 £20,258 – £20,812 (*under review)

Job Details:

Referral Management Agents support our client referral process from pre-entry to post exit. Postholders will be responsible for processing referrals in a professional, sensitive, and timely manner in line with organisational procedures and processes. These procedures and processes are underpinned by Nexus policies and operate in line with our strategic priorities, vision, mission, and values.

Key responsibilities:
– Provide a supportive, calm, and professional approach whilst interacting with individuals referring to our services via various communication channels.
– Ensure individuals referring and availing of our services are kept updated in a timely manner with regards their individual client journey in line with Nexus procedures.
– Proactively progress waiting lists for our services in line with operational procedures.
– Complete all administration associated with the service such as recording and storing data accurately and securely in line with data protection legislation,
– Highlight any concerns with regards individual referral pathways with line manager for guidance and resolution
– Support onward referral process for individuals being externally signposted to other specialist services.
– Compliance with organisational safeguarding and risk management procedures.
– Record data accurately to support effective data analysis for weekly, monthly, quarterly and annual reporting.


Please forward a CV, maximum three A4 sides, ensuring you have included mobile and home telephone numbers, as well as any dates when you will not be available for interview if you were to progress to the next stage of shortlisting. Please also submit the equality form (see below).

The deadline is Sunday 26th March at 12 noon. Applications should be made by email to:

The above e mail should also be used if you have any queries about the role or the application process.

Equality Monitoring: Along with the CV, please complete and return the Equal Opportunities Monitoring form. This will not be disclosed to anyone involved in shortlisting your application.

For more information, including essential and desirable criteria, please download the Job Description below.

Job Description

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Monitoring Form

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