Appointments Secretary

Responsible To:

Location: ​​Belfast

Hours: 25 + hours per week


​​​£9.50 per hour

Job Details:

Are you looking for a new challenge in 2022?

Would you like to help change lives affected by sexual trauma?

Nexus is a Northern Ireland wide charity with over 35 years’ experience in supporting victims and survivors of sexual trauma.

Every year in Northern Ireland there are thousands of sexually violent crimes reported to PSNI, and thousands more that go unreported. Without specialist support like ours, victims of these crimes will find it even harder to deal with the trauma they experience. The impact of this trauma can be devastating and is lifelong.

We deliver a range of bespoke and specialised supports and services including:

Trauma informed counselling to those affected by sexual assault and trauma from age of 4
Post counselling support and follow-up
A UK wide 24 hour Domestic and Sexual Abuse Helpline, which is funded by the Department of Health, Department of Justice and the Department for Communities in Northern Ireland
Education and Training initiatives to professionals, organisations, parents and young people on topics such as consent, child sexual exploitation, handling disclosures and healthy relationships

Job description:Appointments

➢ Answer and make calls to optimise the appointments schedule for clients and counsellors➢ Consistently provide an excellent person- centred service➢ Efficiently process referrals, e- mails and enquiries ➢ Manage and maintain all records and confidential filing systems ➢ Maintain effective communication with the Administration Co- Ordinator and other members of the Senior Management team

Administration Support

➢ Organise and provide administrative support ➢ Update, analyse and interpret organisational data to support planning and accurate reporting ➢ Build and maintain good relationships across all organisational departments to ensure data is captured and recorded in a timely and effective way➢ Prepare presentations and documents through editing, printing or e mailing in readiness for stakeholder meetings and engagements➢ Ensure all internal and external correspondence is processed and administered within agreed timescales➢ Collate organisational data and agreements with internal and external stakeholders to enable finance agreements to be fulfilled➢ Assist in the day- to- day administration tasks to ensure enquiries are transferred and directed to the appropriate area

General Duties

➢ Data entry, retrieval and database/CRM maintenance➢ File and archive pertinent information within GDPR legislative requirements ➢ Create and manage documents, spreadsheets and presentations➢ Compile reports in line with calendar requirements ensuring accuracy of information at all times➢ Liaise with external providers to answer queries and resolve issues➢ Respond to incoming and outgoing correspondence in a professional and timely manner➢ In partnership with the relevant areas prepare plans to help streamline and improve business operations.

Closing date: Friday 12th August 2022, 12 noon.

For further information and to apply, please see the downloadable documents below

Job Description

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Application Form

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Monitoring Form

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