Volunteer Helpline Operator

Title Volunteer Helpline Operator
Job Information

The 24 Hour Domestic and Sexual Abuse Helpline is funded by the Departments of Health, Justice & Communities and aims to offer support, help, signposting and referral to victims, family, friends and professionals.

The operator will be responsible for giving support, signposting inquiries, taking referrals, making risk assessments, distributing information and all associated administration processes.  The Helpline contact will be via phone (webchat, email, and WhatsApp – optional for volunteer operators).  The operator will be expected to work within Nexus NI policies and uphold the values and ethos of Nexus NI.

Nexus NI will offer full training and mentoring for new volunteer Helpline Operators.  While volunteering with Nexus NI the volunteer will have access to our range of training opportunities including relevant accredited training courses.

volunteer helpline operator application form open

volunteer helpline role description open

HRF01 – Monitoring Form updated June 18 VHO

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