A list of all available job & volunteer opportunities available at Nexus NI / Domestic and Sexual Abuse Helpline

Title Volunteer Helpline Operator
Job Information

The 24 Hour Domestic and Sexual Abuse Helpline is funded by the Departments of Health, Justice & Communities and aims to offer support, help, signposting and referral to victims, family, friends and professionals.

The operator will be responsible for giving support, signposting inquiries, taking referrals, making risk assessments, distributing information and all associated administration processes.  The Helpline contact will be via phone (webchat, email, and WhatsApp – optional for volunteer operators).  The operator will be expected to work within Nexus NI policies and uphold the values and ethos of Nexus NI.

Nexus NI will offer full training and mentoring for new volunteer Helpline Operators.  While volunteering with Nexus NI the volunteer will have access to our range of training opportunities including relevant accredited training courses.

volunteer helpline operator application form open

volunteer helpline role description open

HRF01 – Monitoring Form updated June 18 VHO

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Title Volunteer Counsellors
Salary Volunteer
Location All regional offices
Job Information

The successful applicants will be required to have the following experience, qualifications and skills


  • Completion of a Level 4 or higher diploma in counselling course (or equivalent).
  • Minimum of 100 hours of supervised counselling practice
  • The ability to demonstrate a working knowledge of counselling skills, theory and application
  • Basic knowledge of issues relating to sexual abuse
  • Basic knowledge of mental health issues
  • An ability to recognise and appropriately deal with risk
  • Membership (or student membership) or BACP, NCS or ICAP


  • Previous experience of working with survivors of sexual abuse
  • Have engaged in personal therapy


  • To provide one to one counselling sessions for Nexus NI
  • To keep records of all client work and attendance at supervision
  • To adhere to the code of ethics of the BACP or equivalent.
  • To actively pursue personal development and growth as a counsellor
  • To have knowledge of and adhere to Nexus NI policies, procedures  and practise

Terms & conditions

  • Accountable to the Operations Manager & Clinical Manager
  • Clinical supervision will be provided by Nexus NI as required
  • Travel expenses will be payable
  • Notice period of one month on either side required.
  • Attendance at a formal induction and ongoing training will be required.

Selection procedure

  • Application by a Nexus NI application form only.  Monitoring form must be returned to the monitoring officer by post.
  • After short-listing suitable volunteer counselling will be invited for interview which will include a role play.
  • At least 2 references will be obtained.
  • Any appointment will be subject to an acceptable Access NI Enhanced Check.

Nexus NI is an equal opportunities employer.

Volunteer counsellor role description

volunteer counsellor application form

HRF01 – Monitoring Form updated may 13

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