NEXUS STATEMENT RE DOMESTIC AND SEXUAL ABUSE HELPLINE
Nexus NI Interim Chief Executive, Karen Gallagher says:
“We’re pleased to announce that access to the Domestic and Sexual Abuse Helpline via 0808 802 1414 has now been restored.
We’ve been aware that people were having issues accessing the Domestic and Sexual Abuse helpline via certain mobile networks and landlines since Sunday evening. We have been working closely with our telecoms provider to identify and solve this issue as quickly as possible. Web Chat and Email access were not affected during this time and an alternative number was provided while we worked to restore access
We’re incredibly sorry for any distress that has been caused by the downtime of the helpline. We know that the helpline provides critical and vital support to those who use it. A full investigation into the cause of the downtime will be launched to ensure that this doesn’t happen again.
Thank you to all the support agencies for providing assistance during this challenging time.